Terms of Service

These Terms of Service govern the provision of chimney inspection, sweeping, maintenance, and related services by ClearFlue Canada to residential and commercial customers across Canada. By booking or receiving services, you agree to these terms.

Last Updated: 2026-01-13

Scheduling

Appointments are confirmed by email or phone. Weather or safety conditions may require rescheduling.

• Arrival windows are typically 2–3 hours. If delays exceed this window, we will notify you promptly.
• High winds, lightning, extreme cold, or roof conditions may require postponement to ensure crew safety.
• Emergency or priority appointments may be accommodated subject to availability and additional charges.
• If access is not available at the scheduled time, wait time beyond 15 minutes may incur an hourly charge.

Pricing & Payment

Published prices are in CAD and exclude applicable taxes. Payment is due upon completion unless otherwise agreed.

• Accepted payment methods include major credit/debit cards and e-transfer. Cheques may be accepted for commercial clients.
• A deposit may be required for large projects, custom parts, or special-order materials.
• Unforeseen conditions (e.g., severe blockages, bird nests, inaccessible caps) may require additional labor or materials; we will provide an updated estimate for approval.
• Invoices unpaid after 15 days may accrue interest at 2% per month (24% per annum) or the maximum allowed by law.
• Returned or reversed payments are subject to an administrative fee.

Access & Preparation

Customers must provide safe access to fireplaces and roofs where necessary. We will use interior protection to prevent dust spread.

• Please clear a 2–3 metre area around fireplaces, stoves, and access points before our arrival.
• Secure pets and children away from the workspace during operations.
• Ensure driveway or nearby parking is available for service vehicles and equipment.
• Advise us of any known structural concerns, fragile finishes, or recent renovations in the work area.

Liability

We are insured for on-site operations. We are not liable for existing structural defects or code non-compliance predating our visit.

• Soot staining or minor dust may occur despite protective measures; we will make reasonable efforts to minimize and clean affected areas.
• Pre-existing conditions such as cracked flue tiles, deteriorated liners, improper clearances, or damaged masonry remain the property owner’s responsibility.
• If our technician identifies an unsafe appliance or venting system, services may be halted until hazards are corrected.
• To the maximum extent allowed by law, our liability for any claim is limited to the amount paid for the specific services rendered.

Cancellations

Cancel or reschedule at least 24 hours before your appointment to avoid a fee.

• Late cancellations (within 24 hours) or missed appointments may incur a call-out fee.
• Deposits for special-order materials are non-refundable once orders are placed.
• If we must cancel due to weather or safety, we will reschedule at no additional cost.

Warranties

We stand behind our workmanship and will address defects resulting from our services.

• Workmanship on sweeping and standard maintenance carries a 30-day service guarantee from the date of service.
• Repairs and installations may include manufacturer warranties on parts; terms vary by product.
• Warranties do not cover damage from misuse, improper operation, lack of maintenance, weather events, animals, or alterations by third parties.

Safety & Compliance

All services are performed in accordance with applicable Canadian codes and industry best practices.

• Where we detect non-compliant or unsafe conditions, we will document and recommend corrective actions.
• We may refuse to operate appliances that present a fire, carbon monoxide, or structural hazard until remediated.
• Customer-provided parts or materials must meet code and compatibility requirements.

Customer Responsibilities

You agree to cooperate to ensure a safe and efficient service visit.

• Provide accurate information about the appliance, prior issues, and recent service history.
• Maintain clear access to the work area, attic hatches, and roof if applicable.
• Follow post-service recommendations and maintenance intervals provided by our technicians.

Dispute Resolution

These terms are governed by the laws of the province in which the service is performed and the laws of Canada applicable therein.

• We encourage resolving concerns directly and promptly with our support team.
• If unresolved, the parties agree to attempt mediation before commencing legal action, where practicable.

Changes to Terms

We may update these terms to reflect changes in laws, practices, or services. Updates take effect upon posting to this page. Continued booking or use of services after changes constitutes acceptance of the revised terms.